FREQUENTLY ASKED QUESTIONS
Orders
My order arrived incorrect or damaged. What should I do?
While our in-house creative team is highly skilled, human error can occasionally occur. If this happens, please contact our customer service team with your order number and a photo or video of the incorrect or faulty item. We will assist you in resolving the issue immediately. Our email address is info@euphoriajewel.com.
If a photo is not included, we may ask you to provide one before processing your request.
Do you offer NHS discount?
Yes, we offer a 10% discount for all valid NHS employees. For online purchases, please email our care team at info@euphoriajewel.com with an image of your NHS ID, and they will provide you with a discount code.
Do you offer student discount?
Yes, we offer a 10% student discount. For online purchases, please email our care team at info@euphoriajewel.com with an image of your student ID, and they will provide you with a discount code.
How do I change my order or delivery address?
If you would like to adjust the delivery address on your order, please contact our care team immediately with your order ID at info@euphoriajewel.com.
Please note: We cannot make changes to an order once it has been dispatched.
Can I place an order to be delivered directly to the recipient as a gift?
If you are placing an order as a gift and would like it delivered directly to the recipient, you may enter their address at checkout. However, please note that if the recipient asks who placed the order, we are obliged to inform them.
Returns
What is your return policy?
You may return an item within 14 days of receipt for a refund, provided the item is in a saleable, unworn, and undamaged condition, and in its original packaging. To initiate a return, please email us at info@euphoriajewel.com.
The following items are non-returnable:
- Personalised or custom-made orders
- Earrings and pierced items (due to hygiene reasons)
Please note: Articles that are damaged or show signs of wear will not be accepted for return.
For more information, please visit our Return & Refund Policy.
Can I return sale items?
You may return sale items within 14 days of receipt for a refund, provided the item is in a saleable, unworn, and undamaged condition, and in its original packaging. To initiate a return, please email us at info@euphoriajewel.com.
Shipping
My order hasn’t arrived by the estimated delivery date. What should I do?
Our couriers take the utmost care to ensure your order arrives by the estimated delivery date*. However, occasional delays may occur, especially during peak times. We kindly ask that you allow an additional 1-2 days to account for any potential delays.
Please note that the expected delivery date is an estimate.
How can I track my delivery?
Orders sent via Royal Mail’s standard delivery service are not trackable. You will receive an update once a delivery attempt has been made. If using this service, please allow an additional 1-2 working days beyond the estimated delivery date for your order to arrive.
For tracked delivery and express services, tracking numbers will be provided in your dispatch confirmation email. These can be entered into the DPD or Royal Mail tracking websites.
Aftercare
How do I look after gold vermeil?
To maintain the quality of vermeil, it requires regular cleaning. Simply use a clean, soft jewellery cloth.
Contact with water, chemicals, perfumes, soaps, and lotions may cause vermeil jewellery to tarnish. The metal benefits from being stored in a dry, dark place, such as a jewellery box or soft pouch, away from direct sunlight.
Can I wear my jewellery in water?
No, we advise that you remove all jewellery before coming into contact with water.
Sterling Silver, Solid Gold, and Stainless Steel jewellery are more durable than plated jewellery, as they can be polished after exposure to water.
How do I prevent Sterling Silver from oxidising (turning black)?
To maintain the quality of Sterling Silver, it requires regular cleaning. Simply use a clean silver polishing cloth.
Contact with water, chemicals, perfumes, soaps, and lotions may cause Sterling Silver jewellery to discolour. The metal benefits from being stored in a dry, dark place, such as a jewellery box or soft pouch, away from direct sunlight.
What is plated brass jewellery?
Plated brass jewellery consists of brass metal coated with a thin layer of another metal, such as gold or silver. This process enhances the appearance, durability, and corrosion resistance of the brass.
How do I prevent plated jewellery from tarnishing?
To prevent plated jewellery from tarnishing, we recommend keeping it away from water, chemicals, perfumes, soaps, and lotions, as these can strip away the plating. As skin produces natural oils, we also suggest removing your jewellery before sleeping.
What is gold vermeil?
Vermeil refers to a layer of gold over sterling silver jewellery. Usually, the gold layer on vermeil jewellery is thicker than that on gold-plated jewellery, making it more durable and long-lasting. Vermeil jewellery is often favoured for its high-quality appearance while being more affordable than solid gold.
About Euphoria Jewel
What/Who is Euphoria Jewel?
Welcome to our family.
Euphoria Jewel is more than just a brand based here in the UK; it is a true labour of love. At its core, it is the cherished dream of Pooja—a beloved wife, a busy mother, and the creative soul behind our AYP family initiative.
Pooja’s story began with a simple realisation based on her own life: jewellery shouldn't just be saved for "someday." It needs to feel right today. She understands that as modern women, our lives are varied. Some mornings call for just a touch of quiet elegance to feel put together, while other evenings demand a bold statement to match our spirit.
We don’t believe you should wait for a special occasion to wear something that makes you feel incredible. Pooja curated these premium pieces to elevate your everyday moments—a daily dose of luxury that reflects the confidence, happiness, and natural grace you carry already.
From Pooja and our entire family to yours, we hope you find the piece that makes you shine.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.